When searching for a taxi service, many of us choose those that fit under the following criteria:- low prices, various promotions and discounts;- phone number that is easy to remember;- clean and comfortable cars. And about the fact that for the last time for some service we had to listen to the rudeness from the driver, or vice versa the driver was polite and punctual, we usually remember only at the last moment. And by the way, in vain, because in most other countries of the world the criterion of drivers’ attitude to their customers is assessed much higher than others. In our country, passengers are already used to seriously not to perceive the rudeness and rudeness of drivers, and also not to pay attention to the affability and politeness of taxi drivers. Perhaps it is for this reason that taxi services are not considered the need to develop goodwill and politeness among staff who work with clients.
Many drivers well understand that their polite attitude to passengers has a positive effect on the probability of the following challenges. Many taxi drivers, in addition to general challenges, also have their own customers’ bases, the basis of which are those passengers who are very pleased to go in the company of a punctual and polite driver who will not only ask the passenger about whether the music included, but also helps him With luggage. In this matter, even a kind and pleasant smile will play a very important role, and such a driver will immediately remember for a long time. In any business, professional qualities are important, in a taxi it plays a big role. To improve your skills and skills, you need to attend special advanced training courses. The responsibility of a good employer also includes concern for the skills of his staff. This means that taxi drivers need to be sent to these courses and at the same time pay for them. Psychological courses in which various situations are played, where the taxi driver should show his restraint, politeness is a great opportunity to find out all his weaknesses and work on them. In the end, you can even make a model of behavior in difficult situations. The politeness of drivers will certainly add popularity to the taxi service, and the presence of a document on passing these trainings can be used as advertising. In any case, this will increase the demand for taxi service services. However, not all depends on the leadership and administration of the service. Drivers themselves must be interested in advanced training. Improving their professional qualities is the responsibility of everyone, including a taxi driver.